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General conditions of sales  Esprit Nordique webshop

 

It is specified that the present general conditions of sale exclusively govern sales on the store of the site internet www.esprit-nordique.fr by the COOL IN sarl company. The products sold in the shop of the www.esprit-nordique.fr site are reserved for individuals. The validation of the order of a product offered on the shop's site www.esprit-nordique.fr implies opt in your part of the present general conditions of sale, without such acceptance requires your signature.

Section 1. Price

1.1- The prices of our products are mentioned in euros inclusive of VAT and include the VAT in force (20%).

1.2- Cool in sarl reserves the rightto modify its prices at any time but the products will be charged on the basis of the rates in force at the time of the recording of the orders.

1.3- The products remain the property of Cool in sarl until full payment of the amount of the transaction by the company.

Section 2. Ordering on the internet www.ESPRIT-Nordique.fr/ shop

2.1 command

Contractual information is presented in French and will be a confirmation containing these contractual information at the latest at the time of delivery.

The company cool in sarl reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order. We accept your purchase order in terms of the present general conditions of sale. You declare having read and accepted the present general conditions of sale before placing your order. The validation of your order is, therefore, acceptance of these General Conditions of sale. Unless proved otherwise, the data recorded by cool in sarl constitute the proof of the whole of the transactions passed between cool in sarl and its customers.

2.2. satisfied or refunded and return

All products sold on www.esprit-nordique.fr shop benefit from the clause satisfied or refunded for 14 days from the date of delivery.

Returned products must be in perfect condition and in their original packaging. Any article not complying with this Charter may be reimbursed.

You can return your parcel Colissimo to the address below:

COOL IN - spirit Nordic
22 street of the old church
60700 PONTPOINT

France

In any case, thank you for kindly indicate your references customer (customer ID, order number, invoice), and the specific reason for your return.

If your return results in a refund,It will be made as soon as possible and at the latest within 30 days following receipt of your package in our services. If your return causes a reshipment of goods (error in the preparation of your package, quality defects), your package will be shipped back, insofar as possible, by the same mode of delivery chosen one when ordering.
In the event of reimbursement of the costs for returning in Colissimo, it will be based on rates Colissimo in force and only on sending a proof (received Colissimo) by e-mail or by post.

In the event of partial return of the commandthe returned item will be refunded with possible deduction of the free shipping. If the value of the returned item, brings back the customer's order to an amount less than free postage enjoyed by the customer, the article will be refunded minus the shipping costs that the client would have had to pay for the value of the retained items.

 

Time of return: items must be returned to us within 14 days following their receipt (postmark being authentic). The expenses of return are borne by the customer. 

State of articles: items must be returned to us in perfect condition and in their original packaging not damaged, without having been used.

Refund: the items returned in good condition and within the time limits will be done quickly and at a maximum within 30 days following receipt of the returned items.

Refusal to refund: If articles or their packaging should be returned to us in a State not permitting their resale, we would see the obligation to refuse their reimbursement. The return of the items would then be borne du client if the latter wishes to retrieve them.

2.3 Exchange blogs

In the event of error or default items can be returned to Esprit Nordique shop for Exchange.

The application of return must be duly motivated with our services within seven days of delivery. After this period, any claim will be accepted by the cool company in.

Depending on the possibilities, the same product or its equivalent will be returned to you. Exchange times vary depending on the situation.

  • We have made a mistake in the treatment of your order: 

If you find an error on our part during the preparation of your package (not conform to your order articles, missing item..), please notify by e-mail via the Contact section giving us your customer references (Nos. client and command).
Upon receipt of your mail, we promise reship you compliant or missing items within a maximum period of 10 days after your email, or refund you if they are no longer available.
If you have non-compliant articles, we invite you to return it to us according to the terms of return specified above.
Of course, the costs incurred for the removal of these items will be refunded on submission of proof (received Colissimo) by e-mail or mail.

For other countries, DOM and TOM, the amount of the expenses of return must be validated by our services . The Exchange will be done in the shortest possible time depending on availability and pending orders.

  • You have received one or more defective articles?

You get the legal guarantees of conformity and hidden defects.
We therefore agree to refund products recognized as defective.
If this arises, we invite you to inform us by e-mail via the Contact section in advance specifying your references (Nos. client and command) and the description of the damage in detail.

  • You have an error in your order?

You can return your package within a maximum period of 10 days from the reception of your parcel in the manner specified above. Reference and forwarding expenses are your responsibility.

 

2.4 right of withdrawal

In accordance with the provisions of article l. 121-20 of the consumer Code, you have a withdrawal period of 14 days, starting from the day of receipt of the package allowing you to return your order in whole or in part.
To exercise your right, simply inform us by email via the Contact section and return us your parcel in whole or part along with your invoice to the following address:

COOL IN - spirit Nordic
22 street of the old church
60700 PONTPOINT

France

Unless error on our part or for defective items, expenses incurred to return your package are your responsibility. We inform you that a partial return of products can cancel free postage of the original order, postage which will then be deducted from the amount of articles to repay.

Upon receipt of your package in our services, we will refund the amount of your order in full (goods and initial shipping) as soon as possible and at the latest within 30 days usually by the same payment method chosen when ordering.

Attention: the right of withdrawal cannot be exercised for items damaged or unsealed.
The removal of the package must be in Colissimo suivi.
In case of loss of your package when the reference in our services, we will know be held responsible.

Article 3 – availability

Our offers of products and prices are valid both what are visible on the site, within the limit of stocks available. In case of unavailability of the product after placing the order, the customer will be informed by email or phone of partial delivery of his order or cancel its order if the product may not be available in a reasonable time, or that society cool in sarl is not able to propose an alternative suitable for client product. The client will then be refunded all or part of its order within a maximum of 30 days after registration of the order if it is cancelled by the cool company in sarl.

Article 4 - payment 

Payment is made either by:

  • Credit card
  • PayPal
  • Bank transfer
  • Cheque to the order of Cool in sarl
  • Gift certificate: CADHOC, TIR GROUP, KADEOS
     

Payments by Blue card and Paypal instantly validate the command.

Payments by Bank transfer validate the command onlyAfter appropriation of the amount of the transaction on the bank account of the company cool in sarl.

Payment by Cheque Bank must we be reached within 5 days of the date of the order and it will be considered as effective only after receipt of payment.

Payment by Gift gift must we be reached within 5 days of the date of the order.  The cheque must be valid (validity date) and complete. No money will be made if the order is less than the amount of the gift. If the command is greater than the gift certificate amount, the payment of the order must be completed by one of the other 4 means of payment (card cards, cheque, PAYPAL or bank transfer).

Article 5 - delivery

5.1 General

The products purchased on the www.esprit-nordique.fr shop are delivered to the general terms of delivery in France metropolitan, Corsica, Monaco, Andorra and Belgium. For other countries and DOM, TOM, a surcharge will be applied according to the prices in force of the post or the carrier used by the company cool in sarl. Time limits correspond to processing of shipping times plus the delivery mail or carrier time. The products are delivered to the delivery address that you indicated during the ordering process. The company cool in sarl shall not be held responsible for anyconsequences due to a delay in delivery.

5.2 delivery problems

Absent upon delivery, to the address indicated by the customer, a notice is normally deposited in the mailbox: it is possible to remove the package at your post office within 10 days after the filing of this notice or to agree a rendezvous with the carrier.

If articles require of us be returned, they must be the subject of an application for return duly motivated with our services within three days of delivery. After this period, any claim will be accepted by the cool company in.

Delays in delivery may result in the cancellation of the order. However overflow excess of 7 days the date of delivery announced (except in cases of force majeure), the customer will benefit from a period of 60 days from the date of delivery to exercise the right of denunciation by letter with return receipt, in accordance with the Act of January 18, 1992. From the exercise of the right of denunciation, the client canrequest a refund within a period of 15 working days.

In case of delay or missing product, the customer can contact our Customer Service at the store www.esprit-nordique.fr, by sending an email via the contact form.

 

Article 6 - products 

Products offered conform to French existing legislation and standards applicable in France. The cool company in sarl will do its utmost so that the photographic visuals of the products accurately represent the products offered for sale. Each product is also accompanied by a description to learn the main features. In the event of erreur manifest between the characteristics of the product and its representation, the client shall have the right to return and demand reimbursement in accordance with the provisions of article 6 above it.

Article 7 - Applicable law and competent jurisdiction

The present General Conditions of sale are subject to french law. In case of dispute on the interpretation, execution or the validity of the present General Conditions of sale, the french courts which depends the COOL In company headquarters are only competent.